Practicing active listening during your conversation with a staff member will help both of you get the most out of the discussion.
Below are some principles of active listening:
Don’t try to guess what the other person is experiencing: be curious and thoughtful.
Be aware of your body language: maintain an open, relaxed posture and maintain eye contact.
Silence is a powerful listening skill. Be quiet and give the person time to think, as well as talk.
Repeat back your understanding of what they have said to make sure you understand correctly.
For more tips on active listening go to Mind Tools' section on active listening.
The information contained in this toolkit is provided for general information only.
It is not intended to be a substitute for medical advice. Always consult your physician or appropriate health-care provider with respect to your particular circumstances.